Home Care FAQs
Comprehensive Homecare
What services do you offer under Comprehensive Homecare?
We offer a range of services to meet the needs of our clients. Our services include basic support services from Personal Support Workers (PSWs), Registered Nurses (RNs), and Registered Practical Nurses (RPNs), as well as additional services such as meal prep, dieticians, physiotherapists, and massage therapists. We use a multidisciplinary approach to fill the needs of our clients.
How do you assess the needs of clients for Comprehensive Homecare?
We assess the needs of our clients through an initial consultation with a qualified caregiver who will review the client’s medical history and current condition. This information will help us determine the level of care required and what services would be best suited to meet the client’s needs.
What qualifications do your caregivers have?
All our staff are fully certified in their field. They are also thoroughly vetted and trained to provide the highest level of care.
What is the cost of Comprehensive Homecare?
The cost of Comprehensive Homecare will depend on the specific services required by each client. We offer flexible payment options.
What if a client is dissatisfied with the Comprehensive Homecare services provided?
We are committed to providing the highest quality of care to our clients. If a client is dissatisfied with the services provided, we encourage them to speak with their caregiver or our customer service team to address their concerns and find a solution that meets their needs. Our goal is to ensure that every client is satisfied with their care and that their needs are being met to the best of our abilities.
Alzheimer’s and Dementia Care
What services do you offer under Alzheimer’s and Dementia Care?
At Hannestha Health Support, we offer a range of services under Alzheimer’s and Dementia Care. Our trained and experienced caregivers provide personal care, medication management, meal preparation, housekeeping, transportation, companionship, and more.
How do you train your caregivers to deal with the unique needs of clients with Alzheimer’s and Dementia?
All our staff that work with Alzheimer’s and Dementia have previous training for it and experience in institutional settings with Alzheimer’s and dementia patients.
Can your caregivers provide care to clients with advanced Alzheimer’s and Dementia?
Yes, our caregivers are trained to provide care to clients with advanced Alzheimer’s and Dementia. They are equipped to handle complex situations and ensure the comfort and safety of the clients.
How do you handle behavioral issues and mood swings of clients with Alzheimer’s and Dementia?
Our caregivers are trained to understand the root cause of behavioral issues and mood swings in clients with Alzheimer’s and Dementia. They use a variety of techniques such as redirection, validation, and reminiscence therapy to manage these issues effectively. We also work closely with family members and healthcare professionals to ensure the best possible care for our clients.
What is the cost of Alzheimer’s and Dementia Care?
The cost of Alzheimer’s and Dementia Care depends on the level of care required and the frequency of the services. At Hannestha Health Support, we offer flexible pricing options and work with clients to tailor our services to their specific needs and budget.
How do you involve family members in the care of clients with Alzheimer’s and Dementia?
We understand the importance of involving family members in the care of clients with Alzheimer’s and Dementia. We work closely with family members to understand their loved one’s needs and preferences and to provide regular updates on their care. We also provide support to family members to help them understand the disease and manage the challenges that come with it. Our goal is to provide comprehensive care for our clients while ensuring the comfort and peace of mind of their family members.
In-Home Nursing Care
What services do you offer under In-Home Nursing Care?
We offer a range of services under In-Home Nursing Care including wound care, medication management, palliative care, infusion therapy, post-operative care, and more. Our nurses are trained to provide personalized care that meets the unique needs of each client.
What qualifications do your nurses have?
Our nurses are highly qualified and trained professionals with a minimum of an approved Canadian university baccalaureate degree in nursing for RNs and approved Ontario college diploma program in practical nursing for RPNs. They are also licensed and registered with the College of Nurses in their respective province.
How do you assess the needs of clients for In-Home Nursing Care?
We assess the needs of our clients by conducting an initial in-home assessment and consultation with the client and their family members. This helps us to understand the client’s medical history, current health status, and specific needs, and create a customized care plan.
What is the role of the nurse in coordinating care with other healthcare providers?
Our nurses play a crucial role in coordinating care with other healthcare providers such as physicians, therapists, and social workers. They communicate regularly with these providers to ensure that the client receives comprehensive and effective care.
Can In-Home Nursing Care be provided on a part-time or as-needed basis?
Yes, In-Home Nursing Care can be provided on a part-time or as-needed basis depending on the client’s specific needs and preferences.
What is the cost of In-Home Nursing Care?
The cost of In-Home Nursing Care varies depending on the level and frequency of care required.
Personal Support Workers (PSWs)
What services do your PSWs offer?
Our Personal Support Workers (PSWs) offer a range of services, including but not limited to: assistance with activities of daily living, such as bathing, dressing, and grooming; mobility assistance; medication reminders; meal preparation; light housekeeping; and companionship.
What qualifications do your PSWs have?
Our PSWs are trained, certified, and licensed to provide home care services. They have completed a college PSW program, which includes classroom and practical training, as well as certification exams. They also undergo background checks, and we ensure that they are knowledgeable in first aid and CPR.
How do you assess the needs of clients for PSW services?
We assess the needs of our clients through a comprehensive evaluation process that involves a discussion with the client and their family members, a review of their medical history, and an assessment of their physical, cognitive, and emotional abilities. We also consider any cultural or religious preferences, as well as the client’s lifestyle and daily routine.
Can PSW services be combined with other services?
Yes, PSW services can be combined with other services, such as nursing care, Alzheimer’s and dementia care, physiotherapy, and massage therapy. We work closely with our clients and their families to develop a care plan that meets their unique needs.
What is the cost of PSW services, and is it covered by insurance?
The cost of PSW services varies depending on the level of care required and the frequency of visits. Our services are typically covered by long term care insurance plans, as well as government-funded programs such as Veterans Affairs, workers’ compensation.
How do you ensure the quality of care provided by your PSWs?
We ensure the quality of care provided by our PSWs through ongoing training, supervision, and performance evaluations. We also conduct regular client satisfaction surveys to ensure that our clients are receiving the best possible care. In addition, our PSWs are required to follow strict protocols and guidelines, and we have a zero-tolerance policy for any form of abuse or neglect.
Working with Us – Our Recruitment and Fulfillment Process
What is your recruitment process for caregivers?
Our recruitment process for caregivers is rigorous and thorough. We post job openings on various job boards, and we also accept applications through our website. We screen all applications and conduct initial interviews with candidates. We then perform reference checks, criminal background checks, and verify credentials before making a final decision.
What qualifications do you require from your caregivers?
We require our caregivers to have a minimum of a certificate in their field of study, although many of our caregivers have additional certifications, such as First Aid and CPR. We also look for caregivers who have experience in the field, excellent communication skills, and a compassionate nature.
How do you ensure that your caregivers are reliable and trustworthy?
We ensure that our caregivers are reliable and trustworthy by conducting thorough background checks, including criminal record checks and reference checks. We also conduct extensive interviews to ensure that our caregivers have the necessary skills and qualities to provide exceptional care to our clients.
Can clients choose their own caregiver?
Yes, we believe that it is important for our clients to have a say in the caregiver that is matched with them. We strive to provide a personalized experience for each of our clients and matching them with a caregiver that they feel comfortable with is a crucial part of that.
How do you match caregivers with clients?
We match caregivers with clients based on a variety of factors, including the specific needs of the client, the caregiver’s experience and qualifications, and the preferences of the client. We take great care in making these matches to ensure that our clients receive the best possible care.
What is your process for replacing caregivers who are not a good fit?
We pride ourselves on our careful selection process, but if for any reason a caregiver is not a good fit for a client, we will work with the client to find a suitable replacement as quickly as possible. We take feedback from our clients very seriously and always strive to provide the best possible care.
How We Evaluate Our Team
How do you evaluate the quality of care provided by your caregivers?
At Hannestha Health Support, we have a rigorous evaluation process to ensure the quality of care provided by our caregivers. We regularly review the feedback we receive from our clients and their families, and we also conduct periodic performance evaluations for our caregivers.
Do you conduct background checks on your caregivers?
Yes, we conduct thorough background checks on all our caregivers before they begin working with us. This includes criminal record checks, vulnerable sector checks, and reference checks.
How do you monitor the performance of your caregivers?
We have a dedicated team that monitors the performance of our caregivers on an ongoing basis. This includes regular check-ins with clients and their families to ensure that our caregivers are meeting their needs, as well as periodic performance evaluations and spot-checks.
Do you provide ongoing training for your caregivers?
Yes, we believe that ongoing training and professional development are critical for our caregivers to provide the highest quality of care. We provide regular training and support to our caregivers to ensure that they are up to date on the latest best practices and industry standards.
How do you handle complaints about the quality of care provided?
At Hannestha Health Support, we take all complaints about the quality of care provided very seriously. We have a dedicated complaints process in place, which includes a thorough investigation of the complaint and a plan for resolution. We also work closely with clients and their families to address any concerns and ensure that they are satisfied with the care being provided. If needed, we will find another caregiver that we believe better matches the client’s needs.
Relationship With Families
How do you involve families in the care planning process?
We involve families in the care planning process by having an initial consultation where we discuss the client’s needs and preferences and develop a customized care plan. We encourage families to provide input and feedback throughout the care process.
How do you communicate with families about their loved one’s progress and any changes in their care plan?
We communicate with families regularly through phone calls and email to provide updates on their loved one’s progress and any changes to their care plan. We also encourage families to reach out to us at any time with questions or concerns.
How do you handle disagreements or conflicts between families and care staff?
We have a clear protocol in place for addressing any disagreements or conflicts between families and care staff. We prioritize open communication and work to find a solution that meets the needs of both the family and the client.
How do you ensure that families are satisfied with the care their loved one is receiving?
We conduct regular check-ins with families to ensure they are satisfied with the care their loved one is receiving. We also encourage feedback and adjust our approach as needed to ensure that we are meeting the needs of both the client and their family.
What steps do you take to address any concerns or complaints that families may have?
We take all concerns and complaints seriously and work to address them promptly and effectively. We have a clear protocol in place for addressing any issues and prioritize open communication and transparency with families throughout the resolution process.
